- Almost all products come with a 12 month warranty.
- This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from yotang, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
- If you experience any problem with a product bought from YoTang, contact us first, we can help you to solve the problem on your side, if we can't solve, we will provide our address to you, and you can send them back to us.
- All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
- In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to us are payable by you.
- Physical damage to a product caused by the user, Opening products up, e.g. to repair or modify components etc invalidates the warranty.
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| Refunds |
- If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment or the products you ordered were out of stock. Generally, our customer service staff will contact you by email to discuss with you, but if we can not get in touch with you in 10 days after we receive your payment, we will have to refund for you. As we think,It is our responsibility to ship out your order in time.
- Possible reasons for refunding money are:
- Paypal account name and address does not match your order's shipping address, and there was no response when we contacted you.
- The the products you ordered were out of stock(Generally we have enough stock but rarely we may suffer an temporarily lack of certain product ),and there was no response when we contacted you.
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